{"id":6989,"date":"2026-10-29T09:11:40","date_gmt":"2026-10-29T09:11:40","guid":{"rendered":"https:\/\/www.todanelo.com\/es\/?post_type=land&#038;p=6989"},"modified":"2026-10-29T12:15:21","modified_gmt":"2026-10-29T12:15:21","slug":"ley-10-2025-asesoramiento-juridico-toda-nel-lo","status":"publish","type":"land","link":"https:\/\/www.todanelo.com\/es\/noticias\/land\/ley-10-2025-asesoramiento-juridico-toda-nel-lo\/","title":{"rendered":"Ley 10\/2025: Asesoramiento Jur\u00eddico | Toda &#038; Nel-lo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6989\" class=\"elementor elementor-6989\" data-elementor-post-type=\"land\">\n\t\t\t\t<div class=\"elementor-element elementor-element-751d392 e-flex e-con-boxed e-con e-parent\" data-id=\"751d392\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8877217 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"8877217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ley 10\/2025 de Servicios de Atenci\u00f3n a la Clientela: asesoramiento jur\u00eddico para su empresa <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3068d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fb3068d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88e62a5 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"88e62a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLe ayudamos a analizar el impacto de la nueva normativa sobre su servicio de atenci\u00f3n a la clientela y a definir las medidas necesarias para su adaptaci\u00f3n.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fefe79 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3fefe79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEn Toda &amp; Nel-lo contamos con experiencia acreditada en el asesoramiento regulatorio a empresas de sectores sujetos a la Ley 10\/2025, como energ\u00eda, telecomunicaciones y servicios financieros.\n\nNuestro equipo puede acompa\u00f1arle desde el diagn\u00f3stico inicial hasta la implantaci\u00f3n de un plan de adaptaci\u00f3n priorizado.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be3034d elementor-widget elementor-widget-spacer\" data-id=\"be3034d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b40f95e elementor-widget elementor-widget-button\" data-id=\"b40f95e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicitar un diagn\u00f3stico inicial<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d38c735 e-flex e-con-boxed e-con e-parent\" data-id=\"d38c735\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c55e467 e-con-full e-flex e-con e-child\" data-id=\"c55e467\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68815c8 elementor-widget elementor-widget-heading\" data-id=\"68815c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfEn qu\u00e9 consiste la nueva Ley 10\/2025?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dfc489 elementor-widget elementor-widget-text-editor\" data-id=\"1dfc489\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">La <\/span><b><span data-contrast=\"auto\">Ley 10\/2025, de 26 de diciembre, por la que se regulan los servicios de atenci\u00f3n a la clientela (LSAC)<\/span><\/b><span data-contrast=\"auto\">, establece por primera vez con car\u00e1cter general niveles m\u00ednimos de calidad de obligado cumplimiento.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">La normativa fija par\u00e1metros objetivos relacionados con la atenci\u00f3n personalizada, los plazos de resoluci\u00f3n, la accesibilidad y la evaluaci\u00f3n de la calidad del servicio, que deber\u00e1n evaluarse y auditarse anualmente.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"auto\">El per\u00edodo de adaptaci\u00f3n finaliza el 28 de diciembre de 2026.<\/span><\/b><span data-contrast=\"auto\"> A partir de esa fecha, los servicios de atenci\u00f3n a la clientela deber\u00e1n cumplir las nuevas exigencias legales.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-213ffde e-con-full e-flex e-con e-child\" data-id=\"213ffde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5727b3 elementor-widget elementor-widget-image\" data-id=\"a5727b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"426\" src=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/procesal-1-1024x682.jpg\" class=\"attachment-large size-large wp-image-2951\" alt=\"\" srcset=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/procesal-1-1024x682.jpg 1024w, https:\/\/www.todanelo.com\/wp-content\/uploads\/procesal-1-300x200.jpg 300w, https:\/\/www.todanelo.com\/wp-content\/uploads\/procesal-1-768x512.jpg 768w, https:\/\/www.todanelo.com\/wp-content\/uploads\/procesal-1.jpg 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b50c4dc e-flex e-con-boxed e-con e-parent\" data-id=\"b50c4dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78c825e elementor-widget elementor-widget-heading\" data-id=\"78c825e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfA qu\u00e9 empresas afecta la Ley 10\/2025?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df73468 elementor-widget elementor-widget-text-editor\" data-id=\"df73468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW19847487 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19847487 BCX8\">La Ley 10\/2025 no se aplica exclusivamente a las empresas que cuentan con grandes departamentos de atenci\u00f3n al cliente. Su \u00e1mbito de aplicaci\u00f3n comprende dos grandes grupos de organizaciones:<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3201ff3 e-con-full e-flex e-con e-child\" data-id=\"3201ff3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d1360b e-con-full e-flex e-con e-child\" data-id=\"5d1360b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1f800 elementor-widget elementor-widget-text-editor\" data-id=\"2a1f800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW216454317 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216454317 BCX8\">Empresas que prestan servicios b\u00e1sicos de inter\u00e9s general en Espa\u00f1a,<\/span><\/span><span class=\"TextRun SCXW216454317 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216454317 BCX8\"> independientemente de que gestionen la atenci\u00f3n al cliente mediante recursos propios o proveedores externos.<\/span><\/span><span class=\"EOP Selected SCXW216454317 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[8]}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cfe419 e-con-full e-flex e-con e-child\" data-id=\"3cfe419\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b09bd82 elementor-widget elementor-widget-text-editor\" data-id=\"b09bd82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW62588241 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW62588241 BCX8\">Grandes empresas que comercializan bienes o prestan otros servicios a consumidores<\/span><\/span><span class=\"TextRun SCXW62588241 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW62588241 BCX8\">, cuando cumplen los criterios de dimensi\u00f3n establecidos en la normativa.<\/span> <span class=\"NormalTextRun SCXW62588241 BCX8\">En este segundo grupo se incluyen las empresas que superan alguno de los siguientes umbrales:<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a943ed1 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a943ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">M\u00e1s de 250 personas trabajadoras <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Volumen de negocio anual superior a 50 millones de euros <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Balance general anual superior a 43 millones de euros<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b1aab9 e-flex e-con-boxed e-con e-parent\" data-id=\"3b1aab9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e9791f elementor-widget elementor-widget-heading\" data-id=\"9e9791f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sectores y empresas afectados por la Ley 10\/2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdca096 elementor-widget elementor-widget-spacer\" data-id=\"fdca096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfbf352 e-con-full e-flex e-con e-child\" data-id=\"bfbf352\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-846d3fb e-con-full e-flex e-con e-child\" data-id=\"846d3fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd914c7 elementor-widget elementor-widget-heading\" data-id=\"cd914c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Energ\u00eda y suministros <\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc5570 elementor-widget elementor-widget-text-editor\" data-id=\"2bc5570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW57319132 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW57319132 BCX8\">Empresas de suministro y distribuci\u00f3n de electricidad, gas y agua, que deben revisar sus procedimientos de atenci\u00f3n, gesti\u00f3n de incidencias y reclamaciones.<\/span><\/span><span class=\"EOP Selected SCXW57319132 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58be524 e-con-full e-flex e-con e-child\" data-id=\"58be524\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0feb0a1 elementor-widget elementor-widget-heading\" data-id=\"0feb0a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Telecomunicaciones <\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d473d1c elementor-widget elementor-widget-text-editor\" data-id=\"d473d1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW150482956 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150482956 BCX8\">Operadores de comunicaciones electr\u00f3nicas que gestionan consultas, contrataciones, bajas, incidencias t\u00e9cnicas y reclamaciones de los consumidores.<\/span><\/span><span class=\"EOP Selected SCXW150482956 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d734f65 e-con-full e-flex e-con e-child\" data-id=\"d734f65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab4e77 elementor-widget elementor-widget-heading\" data-id=\"6ab4e77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Banca y servicios financieros <\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f5291d elementor-widget elementor-widget-text-editor\" data-id=\"3f5291d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW76406626 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW76406626 BCX8\">Entidades financieras que deben analizar la aplicaci\u00f3n de las nuevas obligaciones y su relaci\u00f3n con los requisitos espec\u00edficos de la normativa sectorial.<\/span><\/span><span class=\"EOP Selected SCXW76406626 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e8fa12 e-con-full e-flex e-con e-child\" data-id=\"1e8fa12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d190f8b elementor-widget elementor-widget-heading\" data-id=\"d190f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Transporte de viajeros <\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60adfc6 elementor-widget elementor-widget-text-editor\" data-id=\"60adfc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW32672990 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32672990 BCX8\">Empresas de transporte de pasajeros que gestionan consultas, incidencias y reclamaciones relacionadas con la prestaci\u00f3n de sus servicios.<\/span><\/span><span class=\"EOP Selected SCXW32672990 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db8d9a5 e-con-full e-flex e-con e-child\" data-id=\"db8d9a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f121cd6 elementor-widget elementor-widget-heading\" data-id=\"f121cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Servicios postales <\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c62e3ec elementor-widget elementor-widget-text-editor\" data-id=\"c62e3ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW92296547 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW92296547 BCX8\">Operadores postales que prestan servicios de atenci\u00f3n a usuarios y gestionan incidencias, consultas y reclamaciones.<\/span><\/span><span class=\"EOP Selected SCXW92296547 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cf860f e-con-full e-flex e-con e-child\" data-id=\"1cf860f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-380e736 elementor-widget elementor-widget-heading\" data-id=\"380e736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Gran distribuci\u00f3n y otras grandes empresas <\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b064ee elementor-widget elementor-widget-text-editor\" data-id=\"9b064ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW56711416 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW56711416 BCX8\">Organizaciones que comercializan productos o prestan servicios a consumidores y superan los umbrales de dimensi\u00f3n establecidos legalmente, incluyendo grandes empresas de distribuci\u00f3n y comercio.<\/span><\/span><span class=\"EOP Selected SCXW56711416 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a1fde8 elementor-widget elementor-widget-text-editor\" data-id=\"3a1fde8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">La normativa contempla un concepto amplio de clientela que no se limita a los consumidores con contratos vigentes.\u00a0<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Tambi\u00e9n puede comprender a personas destinatarias de ofertas personalizadas, usuarios que siguen recibiendo facturaci\u00f3n tras solicitar una baja o clientes que mantienen derechos derivados de garant\u00edas legales o comerciales.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"auto\">*La aplicaci\u00f3n concreta de las obligaciones debe analizarse atendiendo a la actividad empresarial, las <span class=\"TextRun SCXW174156606 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW174156606 BCX8\">caracter\u00edsticas de cada organizaci\u00f3n y la normativa sectorial correspondiente.<\/span><\/span><\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da98142 e-flex e-con-boxed e-con e-parent\" data-id=\"da98142\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-720bd07 elementor-widget elementor-widget-heading\" data-id=\"720bd07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 nuevas obligaciones introduce la Ley 10\/2025?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d10d6a elementor-widget elementor-widget-spacer\" data-id=\"8d10d6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc4199d e-con-full e-flex e-con e-child\" data-id=\"bc4199d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5b9460f e-con-full e-flex e-con e-child\" data-id=\"5b9460f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7463cd3 elementor-widget elementor-widget-image\" data-id=\"7463cd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"374\" src=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/agreement-3489902-1280-1024x599.jpg\" class=\"attachment-large size-large wp-image-2969\" alt=\"\" srcset=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/agreement-3489902-1280-1024x599.jpg 1024w, https:\/\/www.todanelo.com\/wp-content\/uploads\/agreement-3489902-1280-300x176.jpg 300w, https:\/\/www.todanelo.com\/wp-content\/uploads\/agreement-3489902-1280-768x449.jpg 768w, https:\/\/www.todanelo.com\/wp-content\/uploads\/agreement-3489902-1280.jpg 1280w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c31fd23 e-con-full e-flex e-con e-child\" data-id=\"c31fd23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe00f1 elementor-widget elementor-widget-n-accordion\" data-id=\"3fe00f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6690\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-6690\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Atenci\u00f3n personalizada por persona f\u00edsica <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6690\" class=\"elementor-element elementor-element-a26f19e e-con-full e-flex e-con e-child\" data-id=\"a26f19e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0437f2 elementor-widget elementor-widget-text-editor\" data-id=\"e0437f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOrganizaciones que comercializan productos o prestan servicios a consumidores y superan los umbrales de dimensi\u00f3n establecidos legalmente, incluyendo grandes empresas de distribuci\u00f3n y comercio.\u00a0\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6691\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6691\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Nuevos plazos de resoluci\u00f3n\u00a0 <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6691\" class=\"elementor-element elementor-element-ea9c9ab e-con-full e-flex e-con e-child\" data-id=\"ea9c9ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff53a83 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ff53a83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>15 d\u00edas h\u00e1biles:<\/b> plazo general de resoluci\u00f3n<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>2 horas:<\/b> incidencias relacionadas con la continuidad del servicio<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-square-full\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M512 512H0V0h512v512z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>5 d\u00edas:<\/b> controversias sobre facturaci\u00f3n o cobros indebidos<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f5f96 elementor-widget elementor-widget-text-editor\" data-id=\"87f5f96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLas respuestas deber\u00e1n ser completas y motivadas, evitando resoluciones gen\u00e9ricas que no den respuesta efectiva a la cuesti\u00f3n planteada.\u00a0\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6692\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6692\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Trazabilidad y constancia documental <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6692\" class=\"elementor-element elementor-element-52373ab e-con-full e-flex e-con e-child\" data-id=\"52373ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3768af elementor-widget elementor-widget-text-editor\" data-id=\"d3768af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cada gesti\u00f3n deber\u00e1 disponer de una clave identificativa comunicada al cliente y, cuando este lo solicite, de un justificante en soporte duradero. La carga de acreditar el cumplimiento recae sobre la empresa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6693\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6693\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Disponibilidad del servicio y separaci\u00f3n de la actividad comercial <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6693\" class=\"elementor-element elementor-element-1f7f57f e-con-full e-flex e-con e-child\" data-id=\"1f7f57f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53cdca8 elementor-widget elementor-widget-text-editor\" data-id=\"53cdca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Los prestadores de servicios b\u00e1sicos de inter\u00e9s general deber\u00e1n garantizar atenci\u00f3n ininterrumpida, 24 horas al d\u00eda y 365 d\u00edas al a\u00f1o, para incidencias de continuidad.<\/p><p>Tambi\u00e9n se proh\u00edben las ofertas comerciales no solicitadas durante las reclamaciones y se exigen numeraciones diferenciadas para atenci\u00f3n y ventas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6694\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6694\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Accesibilidad y costes de la llamada <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6694\" class=\"elementor-element elementor-element-0795eb5 e-con-full e-flex e-con e-child\" data-id=\"0795eb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebb10e elementor-widget elementor-widget-text-editor\" data-id=\"2ebb10e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La atenci\u00f3n telef\u00f3nica no podr\u00e1 superar el coste de una llamada est\u00e1ndar ni derivarse a l\u00edneas de pago. Los canales, contratos y facturas deber\u00e1n adaptarse a criterios de accesibilidad universal y lectura f\u00e1cil.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6695\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6695\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Evaluaci\u00f3n anual y auditor\u00eda externa <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6695\" class=\"elementor-element elementor-element-445a050 e-con-full e-flex e-con e-child\" data-id=\"445a050\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d574b0d elementor-widget elementor-widget-text-editor\" data-id=\"d574b0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Las empresas deber\u00e1n documentar y publicar un sistema anual de evaluaci\u00f3n de calidad, conservarlo durante cinco a\u00f1os y someterlo a una auditor\u00eda externa anual realizada por entidades acreditadas por ENAC.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b3ae12 e-flex e-con-boxed e-con e-parent\" data-id=\"9b3ae12\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b22e6 elementor-widget elementor-widget-heading\" data-id=\"f8b22e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 sanciones tiene no adaptarse a la LSAC?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e99d09b elementor-widget elementor-widget-spacer\" data-id=\"e99d09b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-088032a e-con-full e-flex e-con e-child\" data-id=\"088032a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-45323a7 e-con-full e-flex e-con e-child\" data-id=\"45323a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee1b321 elementor-widget elementor-widget-heading\" data-id=\"ee1b321\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sanciones econ\u00f3micas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfb433d elementor-widget elementor-widget-text-editor\" data-id=\"dfb433d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW665447 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW665447 BCX8\">Multas de entre 150 y 10.000 euros para infracciones leves y de entre 10.001 y 100.000 euros para las graves, ampliables en funci\u00f3n del beneficio il\u00edcito obtenido.<\/span><\/span><span class=\"EOP Selected SCXW665447 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2326cd7 e-con-full e-flex e-con e-child\" data-id=\"2326cd7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c555c4 elementor-widget elementor-widget-heading\" data-id=\"4c555c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Riesgos operativos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f09184a elementor-widget elementor-widget-text-editor\" data-id=\"f09184a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW101272699 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101272699 BCX8\">La prohibici\u00f3n de suspender el servicio mientras est\u00e9 pendiente una reclamaci\u00f3n relacionada con su causa puede afectar a la operativa de cobro.<\/span><\/span><span class=\"EOP Selected SCXW101272699 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1a1bc6 e-con-full e-flex e-con e-child\" data-id=\"c1a1bc6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe16533 elementor-widget elementor-widget-heading\" data-id=\"fe16533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Dificultades para acreditar el cumplimiento<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-050aa99 elementor-widget elementor-widget-text-editor\" data-id=\"050aa99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW268232345 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW268232345 BCX8\">La carga de la prueba recae sobre la empresa, lo que hace especialmente relevante disponer de sistemas de trazabilidad adecuados.<\/span><\/span><span class=\"EOP Selected SCXW268232345 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64ca07d e-con-full e-flex e-con e-child\" data-id=\"64ca07d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28ae559 elementor-widget elementor-widget-heading\" data-id=\"28ae559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Desviaciones en las auditor\u00edas externas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2f17d elementor-widget elementor-widget-text-editor\" data-id=\"2a2f17d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW223761045 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW223761045 BCX8\">Una adaptaci\u00f3n insuficiente puede dar lugar a incidencias que trasciendan al expediente administrativo.<\/span><\/span><span class=\"EOP Selected SCXW223761045 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7966e3a e-flex e-con-boxed e-con e-parent\" data-id=\"7966e3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db19c16 elementor-widget elementor-widget-heading\" data-id=\"db19c16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo puede ayudarle Toda &amp; Nel-lo?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22ccb97 elementor-widget elementor-widget-text-editor\" data-id=\"22ccb97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW124583988 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124583988 BCX8\">En Toda &amp; Nel-lo proponemos un asesoramiento jur\u00eddico adaptado a las particularidades de cada organizaci\u00f3n, que comprende tres \u00e1mbitos de actuaci\u00f3n:<\/span><\/span><span class=\"EOP Selected SCXW124583988 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8689744 elementor-widget elementor-widget-spacer\" data-id=\"8689744\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61c3050 e-con-full e-flex e-con e-child\" data-id=\"61c3050\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6fcd410 e-con-full e-flex e-con e-child\" data-id=\"6fcd410\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e699f8 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"4e699f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d47e32 elementor-widget elementor-widget-heading\" data-id=\"8d47e32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Diagn\u00f3stico normativo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9de317e elementor-widget elementor-widget-text-editor\" data-id=\"9de317e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW18859730 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW18859730 BCX8\">An\u00e1lisis del servicio de atenci\u00f3n a la clientela frente a las exigencias de la LSAC e identificaci\u00f3n de posibles brechas de cumplimiento<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42164d4 e-con-full e-flex e-con e-child\" data-id=\"42164d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1761a3 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"a1761a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-map-signs\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M507.31 84.69L464 41.37c-6-6-14.14-9.37-22.63-9.37H288V16c0-8.84-7.16-16-16-16h-32c-8.84 0-16 7.16-16 16v16H56c-13.25 0-24 10.75-24 24v80c0 13.25 10.75 24 24 24h385.37c8.49 0 16.62-3.37 22.63-9.37l43.31-43.31c6.25-6.26 6.25-16.38 0-22.63zM224 496c0 8.84 7.16 16 16 16h32c8.84 0 16-7.16 16-16V384h-64v112zm232-272H288v-32h-64v32H70.63c-8.49 0-16.62 3.37-22.63 9.37L4.69 276.69c-6.25 6.25-6.25 16.38 0 22.63L48 342.63c6 6 14.14 9.37 22.63 9.37H456c13.25 0 24-10.75 24-24v-80c0-13.25-10.75-24-24-24z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f218a elementor-widget elementor-widget-heading\" data-id=\"b3f218a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Plan de adaptaci\u00f3n priorizado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-071dd6b elementor-widget elementor-widget-text-editor\" data-id=\"071dd6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW40045937 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW40045937 BCX8\">Definici\u00f3n de las medidas necesarias para adecuar los procedimientos y sistemas de atenci\u00f3n a las nuevas obligaciones.<\/span><\/span><span class=\"EOP Selected SCXW40045937 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c72aba e-con-full e-flex e-con e-child\" data-id=\"2c72aba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66d0aef elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"66d0aef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shoe-prints\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 160h32V32h-32c-35.35 0-64 28.65-64 64s28.65 64 64 64zM0 416c0 35.35 28.65 64 64 64h32V352H64c-35.35 0-64 28.65-64 64zm337.46-128c-34.91 0-76.16 13.12-104.73 32-24.79 16.38-44.52 32-104.73 32v128l57.53 15.97c26.21 7.28 53.01 13.12 80.31 15.05 32.69 2.31 65.6.67 97.58-6.2C472.9 481.3 512 429.22 512 384c0-64-84.18-96-174.54-96zM491.42 7.19C459.44.32 426.53-1.33 393.84.99c-27.3 1.93-54.1 7.77-80.31 15.04L256 32v128c60.2 0 79.94 15.62 104.73 32 28.57 18.88 69.82 32 104.73 32C555.82 224 640 192 640 128c0-45.22-39.1-97.3-148.58-120.81z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9a145 elementor-widget elementor-widget-heading\" data-id=\"ee9a145\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acompa\u00f1amiento en la implantaci\u00f3n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b71cc4 elementor-widget elementor-widget-text-editor\" data-id=\"8b71cc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW95966934 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW95966934 BCX8\">Asesoramiento jur\u00eddico durante el proceso de adaptaci\u00f3n, teniendo en cuenta las necesidades regulatorias y operativas de la empresa.<\/span><\/span><span class=\"EOP Selected SCXW95966934 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7526b9b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7526b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicitar asesoramiento jur\u00eddico<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0509afd e-flex e-con-boxed e-con e-parent\" data-id=\"0509afd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e6cbc9 elementor-widget elementor-widget-heading\" data-id=\"6e6cbc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Experiencia en el an\u00e1lisis y la aplicaci\u00f3n de la Ley 10\/2025 <\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6146ad4 e-con-full e-flex e-con e-child\" data-id=\"6146ad4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4f67505 e-con-full e-flex e-con e-child\" data-id=\"4f67505\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b3bfeb elementor-widget elementor-widget-text-editor\" data-id=\"4b3bfeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Toda &amp; Nel-lo cuenta con experiencia acreditada en el asesoramiento regulatorio a empresas de sectores sujetos a la LSAC.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Nuestro equipo ha acompa\u00f1ado a compa\u00f1\u00edas del sector energ\u00e9tico en el an\u00e1lisis del impacto de la nueva normativa sobre sus estructuras de atenci\u00f3n al cliente, <\/span><b><span data-contrast=\"auto\">identificando brechas concretas y dise\u00f1ando planes de adaptaci\u00f3n operativos<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Esta experiencia permite abordar el cumplimiento normativo desde una perspectiva jur\u00eddica que tiene en cuenta las particularidades de cada actividad empresarial.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">El asesoramiento se desarrolla desde nuestra pr\u00e1ctica de Derecho P\u00fablico y Administrativo, especializada en cuestiones regulatorias.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1fa8ff e-con-full e-flex e-con e-child\" data-id=\"d1fa8ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02c64ac elementor-widget elementor-widget-image\" data-id=\"02c64ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"338\" src=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/shutterstock_2756954267-1-1024x540.jpg\" class=\"attachment-large size-large wp-image-6814\" alt=\"\" srcset=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/shutterstock_2756954267-1-1024x540.jpg 1024w, https:\/\/www.todanelo.com\/wp-content\/uploads\/shutterstock_2756954267-1-300x158.jpg 300w, https:\/\/www.todanelo.com\/wp-content\/uploads\/shutterstock_2756954267-1-768x405.jpg 768w, https:\/\/www.todanelo.com\/wp-content\/uploads\/shutterstock_2756954267-1-1536x810.jpg 1536w, https:\/\/www.todanelo.com\/wp-content\/uploads\/shutterstock_2756954267-1-2048x1080.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bcafaa e-flex e-con-boxed e-con e-parent\" data-id=\"8bcafaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-58fdbca e-con-full e-flex e-con e-child\" data-id=\"58fdbca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cf9a10b e-con-full e-flex e-con e-child\" data-id=\"cf9a10b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b8a528 elementor-widget elementor-widget-heading\" data-id=\"7b8a528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solicite un diagn\u00f3stico inicial del impacto de la Ley 10\/2025 en su empresa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc14772 elementor-widget elementor-widget-text-editor\" data-id=\"fc14772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">\u00bfConoce las obligaciones que debe cumplir su organizaci\u00f3n? \u00bfNecesita revisar sus protocolos de atenci\u00f3n al cliente o preparar un proceso de auditor\u00eda?<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">En Toda &amp; Nel-lo le ofrecemos la posibilidad de realizar una primera valoraci\u00f3n del impacto de la Ley 10\/2025 en su empresa.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Mediante un diagn\u00f3stico inicial basado en un checklist de cumplimiento, podemos identificar las principales cuestiones que conviene revisar y valorar sus necesidades de asesoramiento jur\u00eddico.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95b0f15 e-con-full e-flex e-con e-child\" data-id=\"95b0f15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16d7c72 e-flex e-con-boxed e-con e-parent\" data-id=\"16d7c72\" data-element_type=\"container\" data-e-type=\"container\" id=\"form\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6129fe2 elementor-widget elementor-widget-html\" data-id=\"6129fe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe\n    src=\"https:\/\/api.leadconnectorhq.com\/widget\/form\/huVwi7rT6HMx2dCY7Yr5\"\n    style=\"width:100%;height:100%;border:none;border-radius:4px\"\n    id=\"inline-huVwi7rT6HMx2dCY7Yr5\"\n    data-layout=\"{'id':'INLINE'}\"\n    data-trigger-type=\"alwaysShow\"\n    data-trigger-value=\"\"\n    data-activation-type=\"alwaysActivated\"\n    data-activation-value=\"\"\n    data-deactivation-type=\"neverDeactivate\"\n    data-deactivation-value=\"\"\n    data-form-name=\"Form org\u00e1nico\"\n    data-height=\"1534\"\n    data-layout-iframe-id=\"inline-huVwi7rT6HMx2dCY7Yr5\"\n    data-form-id=\"huVwi7rT6HMx2dCY7Yr5\"\n    data-cookie-consent=\"true\"\n    data-cookie-consent-provider=\"auto\"\n    title=\"Form org\u00e1nico\"\n>\n<\/iframe>\n<script src=\"https:\/\/link.msgsndr.com\/js\/form_embed.js\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cd4868 e-flex e-con-boxed e-con e-parent\" data-id=\"1cd4868\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-463b61f elementor-widget elementor-widget-heading\" data-id=\"463b61f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfSu empresa ya ha iniciado el proceso de adaptaci\u00f3n a la Ley 10\/2025? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcd647f elementor-widget elementor-widget-text-editor\" data-id=\"dcd647f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW260366446 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW260366446 BCX8\">Si su organizaci\u00f3n ya dispone de un plan de adaptaci\u00f3n, en Toda &amp; Nel-lo podemos ofrecerle una <\/span><\/span><span class=\"TextRun SCXW260366446 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW260366446 BCX8\">revisi\u00f3n jur\u00eddica especializada <\/span><\/span><span class=\"TextRun SCXW260366446 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW260366446 BCX8\">para evaluar su adecuaci\u00f3n a las exigencias de la normativa<\/span><span class=\"NormalTextRun SCXW260366446 BCX8\">, identificar posibles brechas de cumplimiento y proponer los ajustes necesarios.<\/span><\/span><span class=\"EOP Selected SCXW260366446 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1686984 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1686984\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicitar asesoramiento jur\u00eddico<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bad041e e-flex e-con-boxed e-con e-parent\" data-id=\"bad041e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b61bfe0 elementor-widget elementor-widget-heading\" data-id=\"b61bfe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contacta con nuestro equipo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e48b89 elementor-widget elementor-widget-spacer\" data-id=\"2e48b89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72598ff e-con-full e-flex e-con e-child\" data-id=\"72598ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f757e93 e-con-full e-flex e-con e-child\" data-id=\"f757e93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18b5242 elementor-widget elementor-widget-image\" data-id=\"18b5242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"480\" src=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/JRamon_2_bn-1.jpg\" class=\"attachment-large size-large wp-image-5876\" alt=\"\" srcset=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/JRamon_2_bn-1.jpg 860w, https:\/\/www.todanelo.com\/wp-content\/uploads\/JRamon_2_bn-1-300x225.jpg 300w, https:\/\/www.todanelo.com\/wp-content\/uploads\/JRamon_2_bn-1-768x576.jpg 768w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61d8f7f e-con-full e-flex e-con e-child\" data-id=\"61d8f7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0966348 elementor-widget elementor-widget-heading\" data-id=\"0966348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fco. Javier Ram\u00f3n Sierra<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f93d62e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f93d62e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Socio del \u00c1rea P\u00fablico y Administrativo<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:javier.ramon@todanelo.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">javier.ramon@todanelo.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+34%2091%20700%2021%2000\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+34 91 700 21 00<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-92ab7a9 e-con-full e-flex e-con e-child\" data-id=\"92ab7a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd1b191 elementor-widget elementor-widget-image\" data-id=\"cd1b191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"451\" src=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/ELopez_bn-1024x722.jpg\" class=\"attachment-large size-large wp-image-5909\" alt=\"\" srcset=\"https:\/\/www.todanelo.com\/wp-content\/uploads\/ELopez_bn-1024x722.jpg 1024w, https:\/\/www.todanelo.com\/wp-content\/uploads\/ELopez_bn-300x212.jpg 300w, https:\/\/www.todanelo.com\/wp-content\/uploads\/ELopez_bn-768x542.jpg 768w, https:\/\/www.todanelo.com\/wp-content\/uploads\/ELopez_bn.jpg 1248w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91e3373 e-con-full e-flex e-con e-child\" data-id=\"91e3373\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-503d81f elementor-widget elementor-widget-heading\" data-id=\"503d81f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Eric L\u00f3pez Caballero<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-202501d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"202501d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Abogado Senior del \u00c1rea P\u00fablico y Administrativo<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:eric.lopez@todanelo.com\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">eric.lopez@todanelo.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+34%2091%20700%2021%2000\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+34 91 700 21 00<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"template":"elementor_header_footer","meta":{"_acf_changed":false},"class_list":["post-6989","land","type-land","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ley 10\/2025: Asesoramiento Jur\u00eddico | Toda &amp; Nel-l<\/title>\n<meta name=\"description\" content=\"\u00bfC\u00f3mo afecta la Ley 10\/2025 a su empresa? 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